You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. We recommend including your order number and the reason for cancellation in your request to expedite the process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package.
Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed and appear in your account.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you are returning an item because of our mistake, we will refund the original shipping charges.
Sale items are eligible for refund unless otherwise specified. However, they may be subject to different return conditions, which will be clearly stated at the time of purchase.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company. It may take some time before your refund is officially posted to your account.
If you have confirmed with your financial institution that the refund has not been processed, please contact us using the information below. Be prepared to provide your order number, the date of your return, and any correspondence you have regarding the refund.
We will investigate the matter and work with our payment processor to resolve any issues. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: Walkvibek
Address: 8391 W 52nd Ave, Arvada, CO
E-Mail: [email protected]
Phone: +1 972 950 2484
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding major holidays.
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